General Gift Shop FAQ
Q: Can I check my gift card balance online?
A: Of course! First you must register your card then you can check your balance. Go to the gift card main page then follow the easy steps below:
Register your gift Card:
- Have your gift card handy
- Click the "Register Your Gift Card" Link to the right
- Enter your "card number" and "registration code" (Both numbers can be found on the back of your gift card)
- Then enter the required information
Check your gift card balance:
- Click the "Check Your Gift Card Balance" Link to the right
- Enter your user name and password from the registration process
- Then click "Check your account balance"
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Q: How do I remove an item from my order?
A: To edit or modify your order just click "Update Your Cart" in the top right hand of the page. This will take you to the "cart" page where you can add or remove an item in your order.
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Q: How soon will my order arrive?
A: We have three UPS shipping options to meet your needs:
1) Next Day
2) 2nd Day
3) Ground
Please allow up to 48 hours to process all gift orders. You can click the "Shipment Status" in the Gift Shop section of our website to check the status of your order once placed.
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Q: What does the gift cardlook like?
A: The gift card is silver and the size of a credit card. It is shipped in a white envelope with a postcard listing our various locations all over the country - use it wherever you'd like! If the cards are shipped to you, we'll leave the envelope blank so you can personalize it. If they are shipped to someone else, we will personalize the envelope with the name of the lucky gift card recipient you specified in the ordering process.
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Q: I love your restaurants and want to buy multiple cards.
A: Thanks for thinking of us! You can order up to 25 cards at a time.
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Q: Is there a limit to how much money I can put on each card?
A: You can put a maximum of $300 on each card and a minimum of $25.
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Q: I want to order cards with different amounts. How do I do that?
A: To order cards with different amounts, simply click on the "Purchase Additional Gift Cards" link after completing Step 1. This will bring you back to a screen, where you can purchase another gift card with a different amount. After hitting the "Continue" button, you'll see that both purchases are now in your Shopping Cart. Repeat as necessary.
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Q: What payment options do you accept?
A: American Express, Visa & Mastercard.
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Q: Oops. When I checked out, I was informed that my card was declined, but I wasn't offered an explanation of why. So why?
A: Typically we need your billing information to match your billing information supplied by your bank. If you forgot to include your apartment number, or typed in "Street" as "street," we will decline the order. However, it's also possible that you may have an issue with your bank. As such, check with your bank first.
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Q: I checked with the bank and my address information is identical and my balance is fine, thank you very much. So why is it still declined?
A: Make sure you typed in the credit card number exactly as it is shown on the card. Take note not to type in any spaces or dashes. Also double check the expiration date that you have entered is in the form of mm/yy.
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Q: I triple checked my address, card number and expiration date and all the information is correct. What now?
A: We're sorry you're having difficulties. Please call 212-529-0900 and ask for gift card technical support. We will examine your records closely and help you resolve this ASAP!
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Q: Do you store my credit card information for future orders?
A: No. We DO NOT store any credit card information. This helps protect the identities of our customers and makes our site more secure.
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Q: Can I track my order?
A: Yes. Just visit the shipment status page in the gift card section. Enter the last name of the person who placed the order and the order number (found on emailed receipt) and once your order has been processed the tracking number will appear at the top of the page. This number can be used on the shippers site to track your order.
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Q: Why am I receiving additional emails from you now that I submitted my order?
A: You should receive one email from our gift ordering department outlining your order. You'll receive another one from our credit card processor outlining the details of your charge.
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Q: Can you provide me with a receipt for my order?
A: Sure. Just print out the screen at the final step of your ordering session and use that as a receipt.
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Q: I'm bummed. It's been a week and I have not received my order. What gives?
A: Please call 212-529-0900 and ask for the gift certificate customer service or visit our contact us page. Select "gift cards" in the contact drop down and request assistance. Please have your email and order number ready. The order number is listed on the receipt of the last screen in the ordering process.
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Q: Where can I use the gift certificate?
A: At all of our 16 locations nationwide! So that you can view all of the B.R. Guest Restaurant locations we will include a postcard that lists all of our locations and contact information. If you don't want to wait for your order to arrive to see where you can dine with your gift certificate, visit the homepage of the website and click on the "Our Restaurants" link to read about all of our locations.
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Q: Do the gift cards have an expiration date?
A: Nope - our gift cards last forever! However, after 12 months of non-use, a $3.00 per month service fee will be deducted from the remaining balance until depleted or used, except in Illinois or where prohibited by law.
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Q: Can I register multiple cards under one username/password?
A: Yes, simply log in to your account and click on "Attach Another Card" on the left side of the screen to add additional cards.
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Q: Do you ever offer any discounts on online gift card and/or cookbook purchases?
A: Yes. Click HERE to sign up to be a Valued Guest and you'll be the first to know when we offer future online discounts.
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