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General Gift Shop FAQ

Please Note: Gift Cards are not valid for payment of private parties, special events, take-out or delivery orders.

  1. Can I check my gift card balance online?
  2. How do I remove an item from my order?
  3. How soon will my order arrive?
  4. What does the gift card look like?
  5. I love your restaurants and want to buy multiple cards.
  6. Is there a limit to how much money I can put on each card?
  7. I want to order cards with different amounts. How do I do that?
  8. What payment options do you accept?
  9. Oops. When I checked out, I was informed that my card was declined, but I wasn't offered an explanation of why. So why?
  10. I checked with the bank and my address information is identical and my balance is fine, thank you very much. So why is it still declined?
  11. I triple checked my address, card number and expiration date and all the information is correct. What now?
  12. Do you store my credit card information for future orders?
  13. Can I track my order?
  14. Why am I receiving additional emails from you now that I submitted my order?
  15. Can you provide me with a receipt for my order?
  16. I'm bummed. It's been a week and I have not received my order. What gives?
  17. Where can I use the gift card?
  18. Do the gift cards have an expiration date?
  19. Can I register multiple cards under one username/password?
  20. Do you ever offer any discounts on online gift card and/or cookbook purchases?

General Gift Shop FAQ

Q: Can I check my gift card balance online?
A: Of course! First you must register your card then you can check your balance. Go to the gift card main page then follow the easy steps below:

Register your gift Card:

  1. Have your gift card handy
  2. Register Your Gift Card
  3. Enter your "card number" and "registration code" (Both numbers can be found on the back of your gift card)
  4. Then enter the required information

Check your gift card balance:

  1. Login to your Account
  2. Enter your card number
  3. Then click "Check your account balance"

Log in to your gift card account:

  1. Login here

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Q: How do I remove an item from my order?
A: To edit or modify your order just click "Update Your Cart" in the top right hand of the page. This will take you to the "cart" page where you can add or remove an item in your order.

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Q: How soon will my order arrive?
A: We have three UPS shipping options to meet your needs:

  1. Next Day
  2. 2nd Day
  3. Ground

Please allow up to 48 hours to process all gift orders. You can click the "Shipment Status" in the Gift Shop section of our website to check the status of your order once placed.

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Q: What does the gift cardlook like?
A: The gift card is silver and the size of a credit card. It is shipped in a white envelope with a postcard listing our various locations all over the country - use it wherever you'd like! If the cards are shipped to you, we'll leave the envelope blank so you can personalize it. If they are shipped to someone else, we will personalize the envelope with the name of the lucky gift card recipient you specified in the ordering process.

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Q: I love your restaurants and want to buy multiple cards.
A: Thanks for thinking of us! You can add 25 cards to your cart at a time. If you would like more than 25 cards, once in your cart click “continue shopping” on the top of the screen.

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Q: Is there a limit to how much money I can put on each card?
A: You can put a maximum of $1000 on each card and a minimum of $25.

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Q: I want to order cards with different amounts. How do I do that?
A: To order cards with different amounts, simply click on the "Purchase Additional Gift Cards" link after completing Step 1. This will bring you back to a screen, where you can purchase another gift card with a different amount. After hitting the "Continue" button, you'll see that both purchases are now in your Shopping Cart. Repeat as necessary.

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Q: What payment options do you accept?
A: American Express, Visa & Mastercard.

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Q: Oops. When I checked out, I was informed that my card was declined, but I wasn't offered an explanation of why. So why?
A: Typically we need your billing information to match your billing information supplied by your bank. If you forgot to include your apartment number, or typed in "Street" as "street," we will decline the order. However, it's also possible that you may have an issue with your bank. As such, check with your bank first.

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Q: I checked with the bank and my address information is identical and my balance is fine, thank you very much. So why is it still declined?
A: Make sure you typed in the credit card number exactly as it is shown on the card. Take note not to type in any spaces or dashes. Also double check the expiration date that you have entered is in the form of mm/yy.

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Q: I triple checked my address, card number and expiration date and all the information is correct. What now?
A: We're sorry you're having difficulties. Please call 1-855-328-5781 and ask for gift card technical support. We will examine your records closely and help you resolve this ASAP!

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Q: Do you store my credit card information for future orders?
A: No. We DO NOT store any credit card information. This helps protect the identities of our customers and makes our site more secure.

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Q: Can I track my order?
A: Yes. Just visit the shipment status page in the gift card section. Enter the last name of the person who placed the order and the order number (found on emailed receipt) and once your order has been processed the tracking number will appear at the top of the page. This number can be used on the shippers site to track your order.

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Q: Why am I receiving additional emails from you now that I submitted my order?
A: You should receive one email from our gift ordering department outlining your order. You'll receive another one from our credit card processor outlining the details of your charge.

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Q: Can you provide me with a receipt for my order?
A: Sure. Just print out the screen at the final step of your ordering session and use that as a receipt.

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Q: I'm bummed. It's been a week and I have not received my order. What gives?
A: Please call 212-529-0900 and ask for the gift certificate customer service or visit our contact us page. Select "gift cards" in the contact drop down and request assistance. Please have your email and order number ready. The order number is listed on the receipt of the last screen in the ordering process.

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Q: Where can I use the gift card?
A: BR Guest Hospitality gift cards are not valid for use at any of our locations in Atlantic City and Fort Lauderdale or for special events, cooking classes and delivery orders across the United States.

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Q: Do the gift cards have an expiration date?
A: Nope - our gift cards last forever! However, after 12 months of non-use, a $3.00 per month service fee will be deducted from the remaining balance until depleted or used, except in Illinois or where prohibited by law.

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Q: Can I register multiple cards under one username/password?
A: Yes, simply log in to your account and click on "Attach Another Card" on the left side of the screen to add additional cards.

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Q: Do you ever offer any discounts on online gift card and/or cookbook purchases?
A: Yes. Click HERE to sign up to be a Valued Guest and you'll be the first to know when we offer future online discounts.

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